OME FAQS FOR COACHES
If you're having an issue with your entry in the OME system, first consider consulting the meet information provided by the host, which will explain the entry rules for the meet. If what's listed in the meet information and what OME is allowing you to do doesn't seem to match, please then contact the meet director for guidance as a mistake may have been made during the OME setup process. USA Swimming doesn't have the authority to make changes to a meet configuration that it's not managing entries for. Please contact Jaime Lewis at USA Swimming if you're running into technical issues not answered below.
A: Entry times are not automatically updated by the OME system. The meet director has the ability to allow or prohibit entry times from being updated. To update your times, access your entries in the 'My Meets' section of OME using the same website account used to create the entry. Navigate to the 'Individual Events' and/or 'Relay Events' section of your entry. Click directly on the time you'd like to update (will be highlighted in blue if the meet director allows entry times to be updated). Select a new time from the database or enter an override time (if the meet director allows override entry times).
A: Contact the meet director for instructions on how they'd like to handle NTs in OME. Typically, the meet director will allow override entry times and use the time of 59:59.59 to indicate NT. If you use this suggestion, you will have to enter a generic meet name and performance date (within the qualification period) to accompany the override entry time.
A: An event cannot be deleted after the entry is submitted and USA Swimming will not refund the cost for that event. If you have not submitted your entries you can return to the respective page and click the 'X' next to the event/item. You can add to your entry at any time during the entry period, even after you've already submitted entries. To add to an entry you previously started you will need to navigate to the 'My Meets' section of OME using the same website account used to create the entry. An option may be to start your entries and wait until closer to the entry deadline (when you're 100% certain your entries are accurate) before checking out.
A: To access an entry you previously started you will need to be logged into the same website account that you used to create the entry. You are not able to view your entries across multiple website accounts, even if your USA Swimming ID is linked to each account. If you're starting an entry and receive a message that your team is already entered in the meet, please contact the meet director to determine the account that was used to create the previous entry.
A: (a) During the meet setup process, the meet director has the option to require registrants to enter the USA Swimming ID of the team's head coach in order to create the entry. The head coach doesn't necessarily need to be the person who creates the entry, but their USA Swimming ID will need to be entered by the person who is creating the entry. Contact the registration chair for your Local Swimming Committee if your head coach's USA Swimming ID won't allow you to start the entry.
(b) If you receive this message it is because your coaching membership isn't active. This could be because your membership has expired or your coaching certifications aren't up-to-date. You can provide the USA Swimming ID of another coach on your team whose membership is active; otherwise, you will need to update your information with the registration chair for your Local Swimming Committee.
A: Each website account is limited to one entry per meet. To enter multiple unattached Individuals, you will need to create and/or use as many website accounts has you have unattached individuals.
A: The account you use to start an entry doesn't matter - you can use an account you already have, even if your primary use was with another team. To start a team's entry in OME, you'll need to provide the LSC, Club Code, and the USA Swimming ID of a coach registered to the program (the Meet Director can require you to provide the USA Swimming ID of the head coach). OME will determine what team to start an entry for once that information is submitted.
A: The OME system is currently unable to determine when the entry time for a bonus event is updated and achieves the hard cut. Contact the meet director for options to manually remove the bonus event, add a new bonus event, and pay for the addition after entries are exported from OME.
A: Ensure that the card information and billing address are correct. If you are receiving a System Error message, it could be because it is taking the system too long to receive confirmation from the credit card company. Another possibility is that you have a phone number listed as the email address associated with the website account you're using. To view and/or modify this email address, log into your website account and click 'My Account' in the top-right corner of the page. If these suggestions don't solve the problem, contact the meet director as soon as possible to discuss alternative payment methods. The meet director can submit the entry for you without immediate payment.
A: Confirmation emails are sent to the email address associated with the website account used to create the entry. To view and/or modify this email address, log into your website account and click 'My Account' in the top-right corner of the page. The email address listed in the account information tab is where the confirmation email was sent.